We use Royal Mail for UK orders sent directly from our warehouse in Brighton (well Hove actually) with a few options of Tracked 48, Tracked 24 or untracked Letters for smaller orders. Tracked 48 is a flat rate cost of £3.55. Orders over £40 have free shipping with Tracked 48.

Most are sent the same or next working day if ordered after 4pm. Our small warehouse team operates Monday - Friday 10-5, any orders placed after 12pm on Friday maybe dispatched the following Monday morning depending on what time the postie arrives to collect the parcels

International rate is variable depending on the service and the country selected. You will have a range of options at checkout.

Please note we do stop international orders at £299 as this is to protect us and yourself as a small business as if the item is lost the insurance only covers up to this amount. If you would like to order more than this then please split your order. 

We cannot accept orders to PO BOXES.

Please be aware VAT and import charges are the customers responsibility, these may be charged by countries outside of the UK and we have no control over this.

We do not cover the cost of import taxes.

RETURNS

You have a generous 60 days to return items to us. We have opted for this to allow our international customers have time to return their goods but keep emissions down with unnecessary and excessive returns.  Any order returned after this time period will not be eligible for a refund.  We cannot exchange or refund any items that have not been purchased directly from us. If you have purchased items from a stockist they must be returned to the stockist directly.

Please when returning items always include a note with your name, order number and reason for return so we can process everything as quickly as possible for you.  

If you have returned an item but forgotten to include a note please contact us asap by emailing hello@rebelromance.co.uk 

 Please be advised that we any cost to return your goods must be covered by the customer. We highly recommend using a tracked service as we cannot be held responsible for any returns that go missing.

If you do not pay the full return postage cost for your return we will charge you for the cost charged to us to receive the parcel. This will be deducted from your refunded payment. 

The Returns address is:

Unit 12 Hove Enterprise Centre

Basin Road North,

Portslade,

BN41 1UY

We can exchange items for you, but they must be the same item in a different size. If you wish to change to a different design or item please return for a refund and reorder the new item. Please state this clearly when returning the item to us. 

Refunded items will go back onto the original payment method. As with all refunds it can take up to five working days to hit your account, this is due to the banks and not us. Paypal payments normally go back very quickly.

If you have paid by gift card it will automatically be credited back onto the gift card. If you have paid with more than one payment method including gift card it will automatically go to the gift card first. Please let us know if you would like it to go to the other payment method. We can only refund the total amount paid by the other payment method so if the full amount isn't reached the remaining will still be returned to the gift card.

Faulty or Damaged Goods

If your item has arrived faulty or damaged, please reach out to us via hello@rebelromance.co.uk or use the live chat function on the site if within 10-5 Monday - Friday UK time.

Additional useful info 

Goods that are returned to us and are no longer in their original condition are not eligible for a refund. 

Discounted items are fine to return in the normal 60 days return window.

Items purchased as part of an offer, ie "buy 2 get 1 free" etc must be returned in full to be eligible for a full refund. 

Items purchased as part of samples sales are final and non refundable.

If you are unsure or have further questions please reach out to us via hello@rebelromance.co.uk