Order Changes & Cancellations
You can amend or cancel your order at any time before it enters our fulfilment process. Simply log into your Rebel Romance account or contact us at hello@rebelromance.co.uk as soon as possible.
Delivery
Estimated delivery times and available shipping options are shown at checkout. Dispatch times may vary during particularly busy periods, but we aim to send most orders within one working day.
Returns
We offer a generous 60 day voluntary returns policy, which is in addition to your statutory consumer rights. Full details can be found in our Returns Policy.
International Customs, Duties & Import Charges
If you are ordering from outside the United Kingdom, your order may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by your country's customs authority.
These charges are set by the destination country, not by Rebel Romance, and are the responsibility of the customer unless we have specifically advised that they will be collected by us before dispatch.
Where we collect import charges before dispatch, we calculate them as accurately as possible using the information available at the time of your order.
If we discover that you have paid more than required, we will automatically refund the difference. If the amount due is higher than originally calculated, we will contact you before dispatch to explain the additional cost. If you choose not to proceed, you may cancel your order for a full refund before your order enters our fulfilment process.
If import charges are not collected by Rebel Romance before dispatch, you may be contacted by your local customs authority or delivery provider to pay any applicable duties, taxes or handling fees before your parcel can be delivered.
Unfortunately, Rebel Romance has no control over these charges and cannot reimburse or pay them on your behalf.
Total Price
The total amount payable, including applicable taxes and shipping charges, will be shown before you complete your purchase. Where import duties or tariffs are collected by us before dispatch, these will either be included in the total or clearly explained to you before your order is shipped.
