We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number or proof of purchase.
Please return the unsuitable item(s) back to us with a note containing:
We can exchange items for you, but they must be the same item in a different size. If you wish to change to a different design or item please return for a refund and reorder the new item. Please state this clearly when returning the item to us.
Please find our returns form here.
Refunded items will go back onto the original payment method. As with all refunds it can take up to five working days to hit your account, this is due to the banks and not us. Paypal payments normally go back very quickly.
Returns & Refunds
Please note due to people returning items in a unfit manner we have had to implement new policies to cover ourselves as a small business.
Items must be returned in their original condition and in the original protective packaging provided.
Returns that arrive damaged, stained, with strong odours, or otherwise unsellable will not be eligible for an exchange.
If a refund is agreed upon for a return that does not meet these standards, we reserve the right to deduct a £10 cleaning and restoration fee from the refund amount.
A £5 repackaging fee will be applied if the original protective bag or packaging is not returned with the item.
These adjustments are in line with UK and EU consumer law, which allows businesses to make deductions when items are returned in a condition beyond what is necessary to establish their nature, characteristics, and functioning.
We highly recommend using a tracked service to ensure the return isn’t lost in transit.
Once the order arrives back with us for inspection our team will process your return within 5 working days.
Our UK warehouse return address is:
Any questions about your return, please don't hesitate to contact us at hello@rebelromance.co.uk
Please note we will film opening all return packages with us to prove the condition they were returned to us in.
Please find our returns form here.
For international exchanges, we kindly ask customers to cover the cost of re-shipping. As a small independent business, we aren’t able to absorb these postage costs, so a re-posting fee equal to the original shipping charge will apply when sending out your requested exchange size. This keeps things fair and transparent while allowing us to continue offering exchanges worldwide.
Please note this policy is in line with UK and EU consumer law, which permits businesses to pass on reasonable delivery costs for exchanges.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item has arrived faulty or damaged, please reach out to us via hello@rebelromance.co.uk or use the live chat function on the site if within 10-5 Monday - Friday UK time.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Items must be returned in their original condition and in the original protective packaging provided.
Returns that arrive damaged, stained, with strong odours, or otherwise unsellable will not be eligible for an exchange or a full refund.
If a refund is agreed upon for a return that does not meet these standards, we reserve the right to deduct a £10 cleaning and restoration fee from the refund amount.
A £5 repackaging fee will be applied if the original protective bag is not returned with the item.
These adjustments are in line with UK and EU consumer law, which allows businesses to make deductions when items are returned in a condition beyond what is necessary to establish their nature, characteristics, and functioning.
The fastest way to ensure you get what you want is to return the item you have, and make a new separate purchase for the new item. Please note we will not be able to cover postage if this method is chosen.
Alternatively please follow our return instructions for our team to process your exchange request.
Please note:
Items must be returned in their original condition and in the original protective packaging provided.
Returns that arrive damaged, stained, with strong odours, or otherwise unsellable will not be eligible for an exchange or a full refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: hello@rebelromance.co.uk
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have paid by gift card it will automatically be credited back onto the gift card. If you have paid with more than one payment method including gift card it will automatically go to the gift card first. Please let us know if you would like it to go to the other payment method. We can only refund the total amount paid by the other payment method so if the full amount isn't reached the remaining will still be returned to the gift card.
Additional useful info
Goods that are returned to us and are no longer in their original condition are not eligible for a refund.
Discounted items are fine to return in the normal 60 days return window.
Items purchased as part of an offer, ie "buy 2 get 1 free" etc must be returned in full to be eligible for a full refund.
Items purchased as part of samples sales are final and non refundable.
If you are unsure or have further questions please reach out to us via hello@rebelromance.co.uk
