Hello Manon,
Thank you so much for your feedback, and we’re genuinely so sorry to hear this has happened, especially as you love the print and softness.
Just to explain a bit from our side, because our dungarees are made from a super soft, brushed cotton blend (chosen to be comfy and sensory-friendly), they can sometimes be prone to pilling in areas where there’s friction, like between the thighs. It’s one of those frustrating trade offs where softness can come with a little extra wear in high rub areas over time.
We also just want to reassure you that all of our dungarees are made using the exact same fabric blend and percentages every time, from the same factory and cotton source, so there isn’t any difference in thickness or quality between pairs. The only slight variation can come from the dyes used for different prints, but this wouldn’t usually cause a noticeable change in durability.
It might also be worth checking the fit, as if a pair is a little snug, it can increase friction in that area and lead to quicker pilling.
That said, we absolutely want to make this right for you. We’re really sorry you experienced this, and we wish you’d reached out to us first so we could help before leaving a review, as low ratings can be quite damaging for a small business like ours.
Please do pop us an email at hello@rebelromance.co.uk and we’ll do our best to sort this for you.